Country Manager, Charles Matondane said the company is encouraged by the interventions as these will improve ride-hailing across the country, and also resolve issues affecting the driver and passenger community.
Matondane said: “Bolt would like to reiterate that it only has one registered office located in Dar es Salaam. Bolt would like to reiterate that it has no other offices in Tanzania and would like to advise the public not to conduct any official business with any unauthorised persons.”
The company however cautioned its driver community to not transact or engage with any unauthorised agents or persons who purport to represent Bolt.
“In any instances, we encourage drivers to immediately contact us so that we can assist for further action to be taken against these persons with local police. We have also reported two locations to the Central Police stations in Dar es Salaam in order to take action against these unlawful persons. Bolt is also working with the relevant authorities to take legal action against the persons purporting to be authorised agents and extorting drivers in order to on board them on our platform,’ Matondane explained this in a press statement yesterday.
Matondane reiterated that Bolt does not charge drivers to be boarded on platform, hence, drivers should not pay any person in order to gain access to the platform as Bolt will not be held liable for any such transactions.
“Bolt is also aware of some drivers who have fraudulently been using an illegal application dubbed “Zuzu”, which defrauds some of our customers by overcharging the trips. We would like to state that the use of any alternative application or patches by drivers in the market is unlawful and Bolt does not condone such behaviour,” he said.
According to him, they have reported these offending drivers to LATRA and the Police Force for further action to be taken against such drivers.
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