Dawasa to connect 5,000 new water users at Kibamba

The authority’s goal is to reach all potential customers of its service area by 2025.

Ian Mlay, the authority’s Kibamba regional business officer said yesterday that the existing strategies to reach 5,000 more customers include implementing small projects to connect customers to the essential service after completing big projects.

“One of our plans is to ensure that we reach all customers in the area we serve by increasing the scope of our service network; we ask our customers not to hesitate to request connection of our service,” he said.

He added that other plans include reducing the number of customers with long-term debts by entering into a special agreement so that they can pay for the service by instalment while continuing to get water services.

“We continue to plead with our customers to pay for the service on time instead of waiting for the same to be suspended. Paying the bills helps us to extend the service to other areas that have not yet received it,” said Mlay

He said DAWASA Kibamba is focused on strengthening cooperation with customers by providing education to people and other useful information through chat groups including Whatsapp groups, its official social networks and customer service centre.

Kibamba Service Region serves five wards which are Msigani, Kwembe, Kiluvya, Kibamba and part of Mbezi Ward where its offices are located at Mbezi Luguruni near Ubungo Municipal Council office.